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Whether you have a question about your PTE score, need help choosing the right test, want to discuss an institutional partnership or just want to share your success — we're here.
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Our Coaching partner offices
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City Address:
Suite 909, Level 9, 343 Little Collins St, Melbourne CBD, Victoria 3000
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Quick answers
How quickly do you reply?
On weekdays (Mon–Fri, 8 am–8 pm AEST) we typically reply within 2 hours. On weekends response times may be up to 24 hours. For urgent enquiries, WhatsApp is the fastest channel.
Can you help me choose between PTE and IELTS?
Yes — this is one of our most common enquiries. Generally: if you're applying for Australian PR, PTE Academic tends to be faster and more consistent. For Canada, CELPIP is accepted for all Canadian immigration pathways. Send us your visa type and we'll give you a specific recommendation.
I'm a migration agent — can MockMaster support my clients?
Yes. Our Institute plan gives you a teacher dashboard, bulk mock assignment, PDF progress reports and custom branding. Many migration agencies use MockMaster to help clients prepare before lodging their EOI. Contact us via the Partnership option and we'll set up a demo.
I have a billing issue — what should I do?
Select "Billing / account" as your topic above and include your registered email address. We'll resolve billing issues within 4 business hours and issue refunds where applicable within 1–3 business days.